Refund policy
Return & Refund Policy
Last updated: August 25, 2026
At Therabell, we want you to feel confident bringing Therabell home for your baby's next cold. That is why every order is backed by our 60-Night Money-Back Guarantee.
Our 60-Night Guarantee
Try Therabell through your baby's next stuffy night. If it does not help your baby breathe and eat easier, you may request a return within 60 nights of the delivery date for a full refund. To start a return, simply email us at contact@therabell.com with your order number and the reason for your return, and our team will guide you through the process.
How to Start a Return
- Email contact@therabell.com within 60 nights of the delivery date.
- Include your order number and the reason for your return.
- Our team will reply with return instructions and the return address.
Please do not send any item back before contacting us. Returns sent without prior approval may not be accepted or refunded.
Return Shipping
Return shipping is paid by the customer. Once your return is approved, we will send you the return address and you can ship it back with any carrier you prefer. We recommend using a tracked service, as we cannot issue a refund for a return that does not reach us.
If your item arrived damaged or defective, we cover the return shipping. See Damaged or Defective Items below.
Refunds
Once we receive and inspect your returned item, we will notify you by email about the status of your refund.
If approved, your refund will be issued to your original payment method within 5 to 10 business days of us receiving the return. Please note that your bank or card issuer may take additional time to post the refund to your account.
Condition of Returned Items
To be eligible for a refund, please return the item with all included components where possible: the Therabell aspirator, the soft silicone tips, the charging cable, and any accessories. We understand the product may have been used during your trial, that is exactly what the guarantee is for.
Damaged or Defective Items
If your item arrives damaged or develops a defect, email us at contact@therabell.com with your order number and a photo or short description of the issue. We will make it right with a replacement or refund, and we cover return shipping in those cases.
Exchanges
If you would like an exchange, email us at contact@therabell.com and we will help arrange it.
Questions
For anything related to returns, refunds, or your guarantee, email us at contact@therabell.com. We are here to help.