Shipping Policy

Last updated: May 12, 2026

Thank you for shopping with Therabell. This Shipping Policy explains how and when your order is processed and delivered. By placing an order with us, you agree to the terms below.

Order processing

• All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays).
• Orders placed on weekends or holidays begin processing the next business day.
• You will receive a confirmation email when your order is placed, and a second email with tracking once it ships.
• During launches, promotions, or peak periods, processing may take slightly longer. We'll note any known delays at checkout or by email.

Shipping methods & delivery times

Delivery estimates below are in addition to the 1–3 business day processing time and are estimates, not guarantees.

• Free shipping applies automatically to qualifying orders (subtotal over $60, before taxes and after discounts) shipped within the contiguous United States.
• You'll choose your shipping method at checkout, where final costs are shown before payment.

Order tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking to update after you receive it. If your tracking hasn't updated after 5 business days, contact us at contact@therabell.com.

Shipping destinations

• We currently ship within the United States.
• We do not ship to P.O. boxes or freight-forwarding addresses unless otherwise stated. [Update if you offer international or P.O. box shipping.]

Delays

We are not responsible for delays caused by the carrier, weather, customs, incorrect shipping information, or other circumstances outside our control. If your package is significantly delayed, contact us and we'll help track it down.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment (additional shipping charges may apply).

Lost, stolen, or damaged packages

• If your tracking shows "delivered" but you can't locate the package, please check with household members and neighbors and allow 24–48 hours, as carriers sometimes mark packages early.
• For lost, stolen, or damaged shipments, email contact@therabell.com within 7 days of the delivery date with your order number and photos (if damaged), and we'll make it right.

Returns & guarantee

Not happy with your swaddle? We offer a 30-day money-back guarantee — see our [Refund Policy] for full details on returns and exchanges.

Contact

Questions about your order or shipping? Email us at contact@therabell.com and we'll be glad to help.