Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with Therabell. This Shipping Policy explains how and when your order is processed and delivered. By placing an order with us, you agree to the terms below.

Order processing

• All orders are processed within 1 to 3 business days (Monday to Friday, excluding U.S. holidays).
• Orders placed on weekends or holidays begin processing the next business day.
• You will receive a confirmation email when your order is placed, and a second email with tracking once it ships.
• During launches, promotions, or peak periods, processing may take slightly longer. We will note any known delays at checkout or by email.

Shipping cost & delivery times

• Free shipping on every order. There is no minimum.
• Orders typically arrive in about 5 to 8 business days after processing. Delivery times are estimates, not guarantees.
• You will see your shipping method and any final details at checkout before payment.

Order tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking to update after you receive it. If your tracking has not updated after 5 business days, contact us at contact@therabell.com.

Shipping destinations

• We currently ship within the United States.
• We do not ship to P.O. boxes or freight-forwarding addresses unless otherwise stated.

Delays

We are not responsible for delays caused by the carrier, weather, customs, incorrect shipping information, or other circumstances outside our control. If your package is significantly delayed, contact us and we will help track it down.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping charges may apply).

Lost, stolen, or damaged packages

• If your tracking shows delivered but you cannot locate the package, please check with household members and neighbors and allow 24 to 48 hours, as carriers sometimes mark packages early.
• For lost, stolen, or damaged shipments, email contact@therabell.com within 7 days of the delivery date with your order number and photos (if damaged), and we will make it right.

Returns & guarantee

Not sure Therabell is right for you? Every order is backed by our 60-night money-back guarantee. See our Refund Policy for full details on returns and exchanges.

Contact

Questions about your order or shipping? Email us at contact@therabell.com and we will be glad to help.